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Industries

Every industry, and the patterns they share

Havihi Digital is for businesses in every industry. The details differ from sector to sector, but the same few patterns keep repeating, and each one needs a similar foundation.

Here are seven of them. If your work looks like one of these, you'll recognise the problems and see where we'd start.

  • Service teams

    Anywhere customers ask questions: support desks, contact centres, help lines and account teams.

    Where agents help
    Answering common questions, drafting replies and gathering the details a person needs before they step in.
    What to get right first
    One shared customer record, clear rules for what an agent may say, and an easy way to reach a person.

  • Field operations

    Teams that work away from a desk: repairs, inspections, deliveries, installations and site visits.

    Where agents help
    Scheduling, preparing each visit, capturing notes by voice and following up once the job is done.
    What to get right first
    Accurate job and asset records, integrations that cope with patchy signal, and mobile screens that are quick to use.

  • Regulated data

    Health, finance, insurance, legal and any other work where the law says who may see what.

    Where agents help
    Finding and summarising information for staff, preparing forms and checking work against written policy.
    What to get right first
    Permissions enforced in plain code, a record of every action an agent takes, and data that stays where the rules say it must.

  • Member organisations

    Associations, unions, co-operatives, clubs, charities and professional bodies.

    Where agents help
    Answering members' questions, handling renewals and events, and helping small staff teams keep up.
    What to get right first
    A clean member record, respectful rules for contact, and pages everyone can use, whatever tools they rely on.

  • Public services

    Government departments, cities, agencies and the organisations that deliver services for them.

    Where agents help
    Guiding people to the right service, explaining forms in plain language and routing cases to the right team.
    What to get right first
    Accessibility to WCAG 2.2 AA, plain-language rules, a clear record of decisions and a person to talk to when it matters.

  • Commerce

    Retail, online stores, distributors and wholesalers: anyone selling to customers or to other businesses.

    Where agents help
    Answering product and order questions, handling returns and helping sales teams follow up.
    What to get right first
    Product, stock and order data that agree across systems, with integrations built on events so every channel sees the same picture.

  • Knowledge work

    Professional services, research and any team whose work lives in meetings, documents and email.

    Where agents help
    Summarising meetings, finding what was decided and drafting the next step for a person to check.
    What to get right first
    Clear rules about what's recorded and who can read it, with private material kept on your own systems.

Tell us how your work runs

If your sector isn't named here, the same patterns probably still apply. Tell us how your work runs, and we'll tell you where we'd start.